Refund and exchange policy

hisaazdine always strives to provide fast, reliable, and transparent service.

We understand that your trust is our most valuable asset when purchasing digital subscriptions and software.

To ensure fair resolution in any situation, we have established the following Return & Refund Policy.

After a successful order and product delivery, no refund will be applicable.

Ordered products can be changed only before order confirmation.

No product is eligible for return or exchange.

If hisaazdine fails to deliver the ordered product, the customer will receive a full refund.

Refund processing time is 1 to 24 hours for bKash Online Payments.

For payment gateway transactions, refunds follow gateway policy and may take 3–7 business days.

Any bank or gateway fees related to refunds must be borne by the customer.

After successful delivery (once license key or access information has been sent).

If the customer mistakenly orders the wrong product.

If the product’s system requirements or version are not compatible with the customer’s device.

Refund is not accepted for personal reasons such as “change of mind,” “no longer needed,” or “don’t like it.”

hisaazdine reserves the right to change, modify, or update this policy at any time.

Any changes will be published on our website, and the “Last Updated” date will be revised accordingly.

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